Refunds

In force since September 1, 2026

We refund the first payment in full within 14 days — no explanations, no “but why”, and no conditions such as “if you have not used it”.

How to ask

Write to [email protected] from the address the subscription is registered to. One sentence is enough. We reply the same or the next business day.

The money goes back to the same card it was paid from. We send the refund within 3 business days; after that it is your bank’s timing — usually 5 to 10 days, sometimes longer for international payments.

What happens to the site

After a refund the subscription ends and the site returns to the state it was in before payment: the public address closes, the account stays open, the data stays in place. Nothing is deleted — you can take your texts and photographs at any moment.

After the first 14 days

After that there are no refunds for the unused part of a period — neither for the months left until the end of the year, nor for the days left until the end of the month. The reason is simple: the subscription can be cancelled in one click at any moment and stays active until the end of the period already paid for. So nothing is lost — you simply use up what you paid for.

When we refund regardless

• Charged twice. Our mistake — we refund in full as soon as we see it.
• Charged after cancellation. The same.
• The service was down for a long time through our fault. We refund that time pro rata or extend the subscription — whichever suits you.

In these cases no explanation is needed: just tell us what happened.

What we do not do

We do not withhold money as a “processing fee” and we do not require forms to be filled in. If something about a charge looks wrong to you, simply write and we will sort it out.

Learning Horizons Hub LLC, State of New York, USA · [email protected]