Help

There is a “Forgot password” link on the sign-in page. The email arrives within a minute and the link inside it works for an hour. If nothing comes, check the spam folder and make sure the address has no typo.

The letter goes to the address the account was created with. If you do not remember which one that was, write to us and we will tell you by the site name.

The email is the login, so you cannot change it yourself yet: that is exactly how people lose access for good. Write to us from the new address, name your site, and we will move the login the same business day.

We are adding this to the dashboard. You can vote for it below, under “What we build next”.

Most often it sits in spam or under “Promotions”. Searching for the word Litecta finds it faster than opening folders one by one. If it is nowhere, write to us and we will send a new invitation.

Dashboard → “Billing” → “Cancel subscription”. Cancellation takes effect at the end of the period you already paid for, the money for the current one is not lost, and the site stays open until that date. You do this yourself, there is no need to write to us.

Dashboard → “Billing” → “Manage subscription”. A Stripe page opens where the card is changed and all invoices are listed.

Dashboard → “Billing” → “Switch to yearly”. Stripe credits the unused part of the month you already paid for, so only the remainder is charged.

Stripe emails a receipt right after every payment. Past invoices sit in the same place, under “Manage subscription”. If you need an invoice addressed to a company, write to us.

Usually it is an expired card or a bank limit on online payments. Stripe retries a few more times during the week and the site keeps working meanwhile. The fastest fix is to replace the card in the dashboard.

Yes, under our refund terms. If the charge turns out to be a mistake or not yours, we refund it in full.

There is one common reason: the page has not been published. While the home page is still a draft, only you can see the address, and no enquiry can reach you.

Dashboard → “Pages” → open the home page → “Publish”. After that name.litecta.com opens for anyone.

The domain is connected under “Settings”, and after you change records at the registrar the internet does not pick them up instantly. Usually it takes from half an hour to a few hours, occasionally a day.

Next to the domain the dashboard shows what our server sees right now. If an error stays there for an hour, write to us and name your registrar: each of them has its own screen, and it is fastest to walk you through yours.

Search does not add new sites immediately, it usually takes a few weeks. One thing speeds it up: publish the pages, fill in the descriptions and put the link in your Instagram profile. An empty page with no text does not get into search at all.

Check the form first: open the site as a guest and send yourself an enquiry. It should show up in the dashboard under “Website enquiries” and be copied to you by email.

If the enquiry arrives, the problem is not technical. Most often the site was never published, or simply nobody visits it: the link is missing from the Instagram profile, and the page does not say what you photograph and what it costs.

We review sites for free, twenty minutes. Write to us and we will arrange it.

Check spam and which address is set for notifications. The enquiry itself is in the dashboard either way: the email is a copy, not the only place it is stored.

Litecta works in tandem with ChatGPT and Claude: right in the chat you can look through your clients, dictate a note after a meeting, draft a letter or move a deal forward. The assistant sees only your CRM, and only after you sign in to your own account.

1. Open chatgpt.com and click Plugins in the left menu.
2. To the right of the search box, click the «+» button.
3. In the New Plugin window, name it Litecta CRM and put your site address with /mcp at the end into Server URL — for example https://name.litecta.com/mcp. A custom domain works too, also with /mcp. Leave Authentication on OAuth: everything is discovered automatically.
4. Tick «I understand and want to continue» and press Create. That warning about third-party servers is standard, all is fine.
5. ChatGPT opens the Litecta sign-in page. Enter your account email and password, and if you want the assistant to write as well as read — add clients, save notes and letters — tick the write permission.
6. Open a new chat and try: “Show my clients in Litecta CRM”.

Verified on the ChatGPT Plus plan, in the web version at chatgpt.com.

Settings → Connectors → Add custom connector, and paste the same address https://your-site/mcp. Works even on the free plan, which allows one connection.

Your account password is entered only on the Litecta page — you never paste it into the chat itself. The assistant gets access to your CRM only, and to nobody else’s.

You can revoke access at any time: remove the connection in ChatGPT (Plugins → Installed → Litecta CRM) or Claude (Settings → Connectors) — the link is cut immediately.